I cannot log in

[예린5CD2]

I registered my annual plan in another email, [Personal information removed by moderator.] but I cannot log in. It does not change the encryption either. Therefore, I would like to register with this account again with a minimum of registration with other email addresses. However, you are not logged in to another email and cannot cancel it. What should I do?

[예린5CD2]

What should I do to delete this sentence?

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730