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I cannot use Creative Cloud

New Here ,
Jan 30, 2020 Jan 30, 2020

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I have renewed my subscription of Adobe Creative Cloud and it has been charged today. However I face issue when I try to use the programs. For instance Premiere Pro notes that my trial period has ended and I need to buy the subscription again. In Creative Cloud Desktop -software each program tells to open trial. My user account doesn't show any contracts although I just received confirmation message of valid subscription.

What would the the correct way to solve this?

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Account management, Billing, Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jan 31, 2020 Jan 31, 2020
Hi Notsip, Try the steps in this article to stop you programs from starting in trial mode: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Adobe Employee ,
Jan 31, 2020 Jan 31, 2020

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Hi Notsip,

Try the steps in this article to stop you programs from starting in trial mode:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Hey!

Re-logging helped. CC works now. Thank you very much!

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