I cant cancel subscription nor account

[eszter_4604]

Ever since the free trial program started, the same error message been showing up: 

"Your subscription package doesnt load. Try again" or something like this. We are past the free trial phase but I am unable to cancel anything, anywhere. 

[Kanikas]

Hi eszter_4604, 

I see that you had a trial of Acrobat pro, which as you said, you could not use. Are you on Mac or Windows? Were you able to download the application? Did you try uninstalling and then reinstalling the app again? 

^KS

[jane-e]

We are past the free trial phase but I am unable to cancel anything, anywhere. 

By @eszter_4604

Did you try the steps here to cancel?

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jand Jane

EDIT: I fixed the spelling error in my name 😮

[eszter_4604]

Dear Jand. 

I have seeen that guide, yes, but as mentioned above, i cannot cancel subscription account, because instead of any options, i only recieve an error message:

The data doesnt load, an error occured, try again later.

[Shivangi_Gupta]

Thanks for trying the suggested steps. Could you please start a private chat session with our support team here:

https://adobe.ly/49kk7lc

They’ll assist you with the cancellation.

Let me know if you have any questions.

^Shivangi

[eszter_4604]

Hi Shivangi - site doesnt seem to work

[kglad]

try using a mobile phone's updated non-opera browser with wifi disabled.

[jane-e]

Hi Shivangi - site doesnt seem to work

By @eszter_4604

There should be a chat icon in the lowest right hand corner of your screen (which we cannot see.) If the chat icon is missing, try the direct link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 
Type "agent" to get a human.

Jane

[eszter_4604]

I was able to use the apps, but I havent been able to cancel the free trial, or subscription, and because of this, the account. I dont want to reinstall or install anything, i just want to cancel subscription and account

[kglad]

@eszter_4604 

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-tryi...

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.