I changed my plan by chatting, but the money went out to the previous amount.

[은지26240235udtt]

A few days ago, while chatting with a counselor, he said he would do it for free for three months from this month and change the rate to 23.100 won from next month, but 35.200 won was withdrawn this month. What's going on? Please check and give me a refund.

[Kanikas]

Hi, 

We're sorry you are facing this issue. Would you please get in touch with our support team for help? 

Please use the case number as a reference shared in the image.

Use this link to contact support: 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Thanks 

Kanika 

[Nancy OShea]

You may update your CASE NUMBER from your online account below.

https://account.adobe.com/support#