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I didn't sign up for this plan!

New Here ,
May 29, 2024 May 29, 2024

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In going through my bank statements I just discovered that I'm being charged $59.99 a month over the past three months for a plan I never intentionally signed up for, OR EVEN USE. I tried to cancel and found out it I would be charged $269 for an early exit. I see that I'm not the only one to fall into the same trap. I find this very disappointing in a well known and well regarded company. Adobe, please make this right.

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Account management

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Community Expert ,
May 29, 2024 May 29, 2024

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See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
May 29, 2024 May 29, 2024

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did you start a trial?

 

if you never started a trial nor subscription and therefore suspect fraud, report it to your credit card issuer.

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Community Expert ,
May 29, 2024 May 29, 2024

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LATEST

How did Adobe get your name, address, credit card number & expiration date if you didn't give it to them?

I think what actually happened is you or a family member joined a plan and didn't read the subscription terms you were agreeing to.

 

Log-in to your account below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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