I didn't sign up for this plan!

[Roger37713831u1m6]

In going through my bank statements I just discovered that I'm being charged $59.99 a month over the past three months for a plan I never intentionally signed up for, OR EVEN USE. I tried to cancel and found out it I would be charged $269 for an early exit. I see that I'm not the only one to fall into the same trap. I find this very disappointing in a well known and well regarded company. Adobe, please make this right.

[Peru Bob]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

[kglad]

did you start a trial?

if you never started a trial nor subscription and therefore suspect fraud, report it to your credit card issuer.

[Nancy OShea]

How did Adobe get your name, address, credit card number & expiration date if you didn't give it to them?

I think what actually happened is you or a family member joined a plan and didn't read the subscription terms you were agreeing to.

Log-in to your account below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare