I downloaded the wrong program. Please help me cancel my subscription.

[courageous_student3681]

I downloaded the wrong program. Please help me cancel my subscription.

[jane-e]

@courageous_student3681 

Follow these steps to cancel your plan:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Follow these steps to change your plan:

https://helpx.adobe.com/manage-account/using/change-plan.html

And find your account information here to confirm:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Let us know if this works or if you have further questions. I've moved your post from Using the Community to the Account Payment & Plan forum.

Jane

[kglad]

no one can cancel for you.  cancel yourself using the links in @jane-e 's message.

[Shivangi_Gupta]

Hi @courageous_student3681,

I looked into your account details and I could not find any active or trial subscription associated with it. Did you subscribe using any other email ID? 

Let us know.

^Shivangi