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I got billed for a free trial

Community Beginner ,
Oct 29, 2017 Oct 29, 2017

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[Moderator moved from The Lounge to Adobe Creative Cloud .]

I received a two month free for Premier Pro CC coupon with a Seagate drive I bought. So I signed up. Just short of two months I canceled it. Now I am billed $99. Just got of a chat with support and they said they would escalate the case but no refund yet. Are you kidding me? What an I missing? Help please. I'm about ready to go file a small claims case tomorrow. Just disappointed in Adobe right now.

If this is the wrong section someone please direct me to the correct place

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correct answers 1 Correct answer

LEGEND , Nov 06, 2017 Nov 06, 2017

Hello Patrick,

I also share - in general - Ned's rule to first ask Contact Customer Care and if "open" I had the best experiences by using chat. BUT because of your vain attempts I decided to advise you to ask one of these helpful Adobe staff members. In Germany it usually goes this way: go to the smith, and not to the little smith.

Hans-Günter

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LEGEND ,
Oct 30, 2017 Oct 30, 2017

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Hello Patrick,

to my knowledge Rajashree Bhattacharya is very helpful in matter like these. I'm sure she would help you, if you will write her a private letter at https://forums.adobe.com/people/Rajashree%20Bhattacharya

Hans-Günter

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Community Beginner ,
Oct 30, 2017 Oct 30, 2017

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Thank you

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LEGEND ,
Nov 02, 2017 Nov 02, 2017

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Hi Patrick,

you are welcome. I'm sure Rajashree will do her best to solve it to your satisfaction.

Hans-Günter

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Community Beginner ,
Nov 02, 2017 Nov 02, 2017

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Adobe got back to me asking for more information. I still have not been refunded

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LEGEND ,
Nov 02, 2017 Nov 02, 2017

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You need to work this out with Adobe Support - posting in these forums only serves to vent whatever frustration you might have - no one here can help with your issue.

Contact Customer Care

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Hello Beverly

could you please help me with the same issue

i have posted the details further down on this thread

 

thank you 

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Hi PS

The support team are currently working on your case and will update you when resolved.

Sorry for the inconvenience caused.

Kind regards

Bev

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Community Beginner ,
Nov 02, 2017 Nov 02, 2017

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Thanks for the update

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Community Beginner ,
Nov 04, 2017 Nov 04, 2017

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So just an update for anyone interested. I received an email yesterday saying the case has been closed and a refund will be issued in 3 to 5 days. So 5 business days to decide to give me back money i never agreed to give them. While I'm glade this is resolved, we now live in a world of one click shopping and if a retailer makes a mistake it takes two departments and 5 days to refund the money. I see this trend all over with e commerce. Many on line retailers and removed the "cancel order" from the shopping cart as they realize people compare prices. So this is not just about Adobe. So buyer beware. As far as the Adobe CC, I wish I had the net profits to afford it but it just doesn't make good business sense right now. Maybe as my business grows.    

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LEGEND ,
Nov 06, 2017 Nov 06, 2017

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Hello Patrick,

I also share - in general - Ned's rule to first ask Contact Customer Care and if "open" I had the best experiences by using chat. BUT because of your vain attempts I decided to advise you to ask one of these helpful Adobe staff members. In Germany it usually goes this way: go to the smith, and not to the little smith.

Hans-Günter

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Community Beginner ,
Nov 08, 2017 Nov 08, 2017

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Actually hans I was directed to this forum by Adobe Support after I asked what other options there were. So I was simply doing as directed by the chat support person.

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Hey Beverly

I have the same issue could you help?

i have posted the details further down on this thread

 

thank you 

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New Here ,
Jun 03, 2022 Jun 03, 2022

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I am having the exact same issue, this is absurd. I downloaded a free trial of premier months ago, then just checked my bank statements and I noticed $29 being taken out of my account each month from adobe. They had just automatically put me on a paid plan without me ever asking for it or without ever telling me. I did not want a paid plan?? I just downloaded a free trial!!
I went to cancel the paid plan and it said i would have to pay an additional $59 to cancel it because I would be 'terminating the plan early'.

There is now over $200 that has been taken out of my account. I have never even used premier after that one night I downloaded the free trial.
I have tried speaking with the chat support bots but they are not helping. Could someone please help me here?

Liam 

 

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Community Expert ,
Jun 03, 2022 Jun 03, 2022

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>without me ever asking for it or without ever telling me

 

When you give your credit card number to any company that means you will be charged if you do not cancel in time

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-and this https://prodesigntools.com/guide-to-change-cancel-creative-cloud.html

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New Here ,
Jun 03, 2022 Jun 03, 2022

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cringe and decietful 

 

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Community Expert ,
Jun 03, 2022 Jun 03, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

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New Here ,
Jun 04, 2022 Jun 04, 2022

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Yes, I understand that it is written in the terms and conditions, you neednt keeping linking me to pages of people saying the exact same thing as me.

The terms are duplicitous. Adobe is cashing in on people having a slip of the mind. Ultimately, you are signing people up for a service they never actually asked for, and then charging them even more to cancel it once they realise. It is a really awful thing to do. Adobe should reconsider this policy and treat people with more kindness

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