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I got charged for a product i did not purchase

New Here ,
Jun 04, 2023 Jun 04, 2023

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Hi

I had recently purchased Adobe premiere pro for which I got charged the normal amount. But a few days later I got charged for something called adobe systems soft which I did not buy.

I wasn't even aware about this until I checked my bank account. And I didn't even get an email saying this product had been purchased.

I wanted to know why this happened and would I get my money back?

 

Thanks

El

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correct answers 1 Correct answer

Community Expert , Jun 04, 2023 Jun 04, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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