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I have 2 plans on one account ...

Community Beginner ,
Jun 04, 2020 Jun 04, 2020

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I have 2 plans currently:

1. Photography plan - annual.

2. Creative Cloud annual.

I should be allowed to use Photoshop CC on 4 devices - is that correct?  

It does not allow me to activate Photshop on a third device without signing out of one of 2 other pcs I am using.

How can I get Creative Cloud on my third machine differentiate one plan from the other?

If that is not possible then can I transfer the Photography plan to a new account (that I just created?)

 

TOPICS
Account management, Activation, Creative Cloud

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correct answers 1 Correct answer

LEGEND , Jun 04, 2020 Jun 04, 2020
Answer, no. You cannot add more subscriptions to an Adobe ID and get more devices. You do need multiple separate Adobe IDs. So you will indeed need to contact Adobe to sort this out. 

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Adobe Community Professional ,
Jun 04, 2020 Jun 04, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Community Beginner ,
Jun 04, 2020 Jun 04, 2020

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Thanks for pointing me in the right direction Manan

Much appreciated

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LEGEND ,
Jun 04, 2020 Jun 04, 2020

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Answer, no. You cannot add more subscriptions to an Adobe ID and get more devices. You do need multiple separate Adobe IDs. So you will indeed need to contact Adobe to sort this out. 

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Community Beginner ,
Jun 12, 2020 Jun 12, 2020

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Thanks for your reply.  I wondered why Adobe would allow me to take out two subscriptions on one account, both with access to Photoshop CC then.  Oh well, I got in touch with support about this and they agreed to cancel my single app subscription - as a goodwill gesture.  Thanks to all who responded.

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LEGEND ,
Jun 12, 2020 Jun 12, 2020

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I agree, accepting two subscriptions and running both at once makes no sense. Some people will prepay for 1 year subscriptions, and prepay for more and it does add up to more years. But this seems something different...

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Adobe Community Professional ,
Jun 14, 2020 Jun 14, 2020

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LATEST

Adobe offers plans for businesses and schools that accommodate multiple users and devices.  

https://www.adobe.com/creativecloud/business/teams.html

 

Individual licenses are good for 1 person only on up to 2 devices (home/office, desktop/laptop).

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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