• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I have a monthly subscription on my tablet and a year subscription on my phone

New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Trying to figure out how to merge my accounts together I already have a year subscription

Views

90

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

do you have two different adobe id's for those subscriptions?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

LATEST

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Premiere Rush mobile subscription under the email address associated with the community which is a monthly subscription.

 

You cannot merge accounts and will need to cancel one subscription and add the same to the other account you want to keep. 

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines