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I have a monthly subscription on my tablet and a year subscription on my phone

New Here ,
Mar 21, 2023 Mar 21, 2023

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Trying to figure out how to merge my accounts together I already have a year subscription

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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do you have two different adobe id's for those subscriptions?

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Premiere Rush mobile subscription under the email address associated with the community which is a monthly subscription.

 

You cannot merge accounts and will need to cancel one subscription and add the same to the other account you want to keep. 

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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