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In fact, I shared what the solution was and what I experienced during the solution process on February 18th.I used different devices. I used different Wi-Fi. My friend tried to buy own credit card for me. I tried all I've done. But I find the solution. Today I told my issue to Adobe employee (Supervisor). He said "I will create a ticket now and inform our team not to block any payment from your card.You are welcome. We are sorry for the inconvenience caused. I will update you on priority once our team reverts.Thank you for your patience." After 15 minutes later my bank called me and they said 2 transactions attempted for TRY 17000 and USD 1147. And I declined. I solved this problem at that moment. I and agents who helped me tried to purchase so many times (more than 100 times). When these purchase attempts are cumulatively collected, this worth is created. Adobe's backend team should allow you to make payments. If your credit card is open to international purchases and there are no restrictions, the problem is that Adobe has blocked your credit card. In order to do these transactions, you need to talk to a supervisor from the support section. By the way, if you have received payment errors many times, tell the supervisor about your situation, because many payment errors actually mean that many payment requests (orders) are blocked by Adobe. Indicate the product and number you want to buy and ask them to cancel all other payment requests (orders) that you have received payment errors for. For now, I am waiting for the result of my case. I hope it will be fixed because the call I received from my bank today is a sign of this. Note: If you are experiencing the same problem, after writing "I can't buy any Adobe product" in the support section, click on the "Solving a billing or payment issue" option offered to you, then a real Adobe employee will contact you.Afterwards, the Adobe employee (supervisor) who helped me completed the necessary procedures and got back to me within 1 week. He sent a payment confirmation to my e-mail address. After I approved it, a new e-mail came stating that I had purchased it and my solution process was completed in this way. In summary; In order for you to make a payment, Adobe needs to allow your account (credit card). Only the supervisors (they should inform the backend team about the situation) could help me in this regard. Therefore, after you get past the chatbots, you need to reach the most authorized agents (supervisors I can reach). Explain your situation to them. You can also write your situation by taking my solution process as an example.
And after putting in so much time going through so many steps, you don't tell how they solved your problem so that other memebers can benift from your experience wrt similar issues encountered by others?
By marc_4725
AdChoices