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I have a plan but I didn't pay for it

New Here ,
Jun 18, 2022 Jun 18, 2022

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So my school offered Adobe products for 'free'. I signed in through my school email but for some reason i have an account opened on my regular email without having EVER paid for the product or having any sorts of agreement. I don't know how long I have maybe been paying for this but my next payment is on June 28th and I don't have the $73 it's asking me to pay for canceling a subscription I never got. What do I do? I don't even go to that college anymore nor use the pro create they said would be free...and again i nver used my personal email for it either, i am so confused :')

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Account management , Billing

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LEGEND ,
Jun 19, 2022 Jun 19, 2022

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So, the plan shows up in your account? Look at your billing history to see when it started can you account for it with an error? It's hard to see how Adobe could be charging your Adobe account with your own card unless at some time you have them the card number - maybe you registered for a trial?  (Inportant! We are just customers here. You have to contact Adobe to resolve issues. SCAMNERS MAT CONTACT YOU PREYENDING TO BE FROM ADOBE - don't reply or your problems could get much worse.) 

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Community Expert ,
Jun 19, 2022 Jun 19, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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