I have a problem after bought a student plan

Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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Hello, I've bought a plan today. My university account is an enterprise plan but I can't use the program, so I bought a student plan by using the university email.

 

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(It is show that the email is my name, but the university told me that we should use student ID number email (pic 2) to log in to the account, so I used the student ID email for buying plan.)

 

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But after payment, I can't find any plan or invoice in my account. There is nothing.

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I already ask my university admin about the account, and they tell me that the student id email (that I used for buying a plan) is only use for adobe register and log in to adobe account only. So the student ID email account is does not exist.

 

Is it possible if I change my email to send an invoice again? Because I really can't find it here and now I still can't use any programs.

 

Thank you for helping me.

 

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Community Beginner , Oct 20, 2021 Oct 20, 2021

I already contact adobe admin and the purchasing is now cancel. I'll have a refund soon.

 

Thank you.

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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I search for cancel a plan. And I fount that adobe will auto renew the plan until I cancel by myself. But in this case, how can I do? I really can't find anything in my account. Please help me.

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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I already contact adobe admin and the purchasing is now cancel. I'll have a refund soon.

 

Thank you.

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