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I have a problem

New Here ,
Jul 10, 2021 Jul 10, 2021

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My laptop is broken and running slow and can't stand heavy apps like Photoshop
So I haven't been able to use Photoshop for two months
My money was withdrawn and I'm not using Photoshop due to a laptop failure
I love and work on Photoshop and don't want to unsubscribe and withdraw my money
Is there a way to stop photoshop and cash withdrawals? without canceling
Until I buy a new laptop and work on Photoshop
I don't want to cancel my plan or pay the cancellation fee
I just want to stop
Then appeal again
I tried to contact Photoshop and support, but I couldn't
Please help me to solve my problem

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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No-one here can do anything with accounts as we do not work for Adobe. You would need to contact customer care directly.

 

Note : Please do not respond to anyone here, or by private message, asking for account information. Scammers are known to do that.

 

Dave

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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Moved to Account, Payment, & Plan forum, from the Photoshop forum.

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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Sorry about that, there is no such possibility.

Abambo.


Sent from my iPad
ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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Hi @ATHEER5FA4,

Unfortunately, you can't have it both ways.  Either you have a subscription or you don't.  Pick one.

 

The costlier month-to-month plan can be cancelled without penalty fees.  But the less costly annual plan is a 12 month commitment.  So you have just 3 options:

1. Get a replacement computer without delay.

2. Keep paying for Photoshop even though you're "vacationing" from it.

3. Cancel and pay the 50% early termination fee.  Sign-up for a new plan later when you get your new computer.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

=============

Before you purchase, be sure to read Photoshop's latest system requirements to ensure you're getting the right equipment to run Creative Cloud + OS + other apps.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps & happy shopping!  🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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