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I have been charged twice

New Here ,
Sep 30, 2023 Sep 30, 2023

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Hi, I have been charged twice. For Adobe Premier and Adobe creative cloud. Yesterday  was the last day of my Adobe Premier subscription and I changed my Plan to Creative cloud. But in my banking there two transaction for both. 

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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Discussion moved to Account...........forum.

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Where is it? Did I break any rules?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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@Milkaa 

 

you did nothing wrong.  these forums are difficult to navigate and @Ann Bens moved your post to the account, payment & plan forum where it belongs and you can get help.

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Got it, huge thanks, it's really hurd to contact Adobe's support((

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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after getting the above information, are you having a problem?

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New Here ,
Sep 30, 2023 Sep 30, 2023

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I tried to contact them yesterday via chat but never got a response((

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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did you type "agent "?

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Sure

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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and what occurred during the ensuing 15minutes?

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New Here ,
Sep 30, 2023 Sep 30, 2023

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they wrote that you should wait, but it was too long and I left the dialogue after I received a notification by email that they closed the chat with me because they were apparently waiting for me, after that I could no longer contact them, since yesterday they have been writing in the chat that they are closed

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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@Milkaa 

 

contact adobe support to correct that billing problem.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Can I get a refund?

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Community Expert ,
Sep 30, 2023 Sep 30, 2023

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quote

Can I get a refund?


By @Milkaa

 

You have to ask Adobe support.  This is a user to user forum with only occasional Adobe employee participation, and those Adobe employees who post here have no ability to do that.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I have been charged twice for the March 2024 period of Adobe Creative Suite. I have proof on my bank statements. The Adobe Creative Suite web site does not provide receipts of payment and they are not emailed either. Customers should be provided receipts of the payments they have made.  

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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@Elspeth15A8 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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