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I have been stolen

New Here ,
Dec 10, 2022 Dec 10, 2022

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Hey, there is someone how stole my Card details and made a purchase for Adobe trail and I contacted my card support and they told me to contact adobe support (witch I couldn't do because of there virtual assistant) for the refund as I didn't done the transaction

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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contact your credit card issuer and report the theft.

 

<moved from download and install >

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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When purchases have been made with stolen card details, it is up to you, to block your card and to inform police.

 

The virtual assistant is there to ask some questions and then connects you with an agent. I do not know if they can help you; however, you can try. Type "agent" at the prompt.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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Are you absolutely certain you or a family member never used the card for Adobe products or services?  If you didn't give Adobe your card number, name and expiration date, how did they get that information?

 

Does your statement show any other unauthorized purchases?  If yes, you should cancel the card immediately with your bank.  Your bank will ask you to sign some legal papers before cancelling the card and contacting law enforcement.

 

If you did give Adobe your payment details, you need to cancel your order online or call Adobe Support by phone during normal business hours.

Log-in to your account https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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