I have bought a subscription but i did not get it

New Here ,
Dec 11, 2021 Dec 11, 2021

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I have bought a subscription for creative cloud with black friday sale but i havent recived my subscription yet and the money has gone from my bank account. I want my money back 

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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Do you have more than one email address?

Log-in to your Adobe account and click this link https://account.adobe.com/products

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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Did you download and Install the Creative Cloud desktop app?  CC software has no serial numbers.  It's activated with your Adobe ID and password.

 

Log-in to your account below to ensure your order is what you think it is.

https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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quote

but i havent recived my subscription yet

 

Assuming you've received your welcome email (which is sent to the email address you entered when you signed up), download instructions are here

https://helpx.adobe.com/download-install/using/download-install-new-computer.html

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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If you don't see the email, check your spam & social folders.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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