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I have cancelled my subscription but Adobe keeps billing me. There seems no way I can contact them. I tried the chat, which was the only channel that was offer, but it kicked me out for a technical reason after having wasted my time for 30 mins or so. Told me to come back at a later time. This seems to be fraud.
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re-contact adobe, or check for an open ticket - https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html
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