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I have paid for adbobe pro but I am unable to access its service -

New Here ,
Sep 01, 2022 Sep 01, 2022

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Hi,

I keep paying for adobe pro - ( I have already signed up and pays for twice) but I am not able to access the services - it keeps asking me to sign up again and pay for a third plan. Can someone help me? 

M

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correct answers 1 Correct answer

Community Expert , Sep 01, 2022 Sep 01, 2022

Try the steps mentioned in the following link

Personal Account
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Teams/Enterprise Account

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html
For resolution of extra subscription and getting refunded for it, please contact support.

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Try the steps mentioned in the following link

Personal Account
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Teams/Enterprise Account

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html
For resolution of extra subscription and getting refunded for it, please contact support.

If you have an enterprise/teams subscription then you can contact support via Admin Console

Navigate to Adobe Admin Console > Support

For Personal account, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

You can also contact Adobe via phone, refer the following link

https://helpx.adobe.com/contact/phone.html

You can reach via Twitter as well @AdobeCare

-Manan

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