I have paid for the Creative Cloud All Apps Plan but it says my trial has ended and shuts down

[BlueStar434]

I downloaded the trial on 28th December 2021 and then started paying the £49.94 monthly charge through PayPal on 5th January 2022. Now, when I try to use the apps I have installed so far such as In Design and Photoshop, it is saying my trial has expired and then shuts down. Also when I look on my account to view my paid plans, it says that I have no paid plans? I've been searching for a way to contact Adobe to sort this out but I haven't been able to find anything, as I want to find out what they are going to do about the days I have paid for but haven't been able to use since the 5th? If anyone can please help me out here I would be most grateful, thank you! 

[John T Smith · Accepted solution]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[BlueStar434 · Accepted solution]

Many thanks I've managed to sort it out now 🤗