• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I have Premier Rush in my list of apps but now it is asking me to upgrade and pay more

New Here ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Premier rush is listed in my subscribed apps but after installing it is requesting I upgrade and pay more subscription fees. 

Why should it when it is already my current subscription.

Ed

 

[Moderator moved from Licensing to Account, Payment & Plan.]

TOPICS
Account management

Views

229

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

If you have the Photography plan it only includes a limited trial of Rush. Yes, even though it shows in your apps. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2020 Sep 27, 2020

Copy link to clipboard

Copied

Do you have a paid Creative Cloud ALL APPS Plan?  If not, you don't have full access to Rush.

 

FREE membership includes a Rush starter plan which is merely a 7 day free trial.

FREE plan benefitsFREE plan benefits

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 01, 2020 Oct 01, 2020

Copy link to clipboard

Copied

LATEST

I think the problem is that Rush is NOT a 7 day trial. If it was, Creative Cloud would handle it in the normal way. What you get is the "Premiere Rush Starter Plan".

 

That's described as 

Premiere Rush Starter plan Create and share unlimited videos on Premiere Rush mobile and get 3 video exports on Premiere Rush desktop.

So, three exports and you're done. By anyone else's language this is a demo, but by Adobe's words this is a "Plan".

https://helpx.adobe.com/uk/premiere-rush/kb/starter-paid-rush-upgrade.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines