I have to make a claim on Adobe inappopriate paiements, who can I contact ?

New Here ,
Oct 30, 2021 Oct 30, 2021

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I have to make a claim on Adobe inappopriate paiements, who can I contact ?

 

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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LEGEND ,
Oct 30, 2021 Oct 30, 2021

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WARNING: fake Adobe agents will contact you! Please report them to us!!

 

So, to help you go in the right direction, please tell us

1. Do you have an Adobe account (except a new one to ask this question)?

If not, contact your bank immediately, someone may have stolen card details.

 

2. You have an Adobe account. Please check whether it shows an active plan matching your charges.

No plan or payment shown? Contact the bank.

 

3. You have an active Adobe plan and are paying for it. The payments do not match what you expect, or you believed you had cancelled. Contact Adobe Customer Service (DO NOT REPLY TO EMAILS). 

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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