I'm having an absolute nightmare with Adobe customer service. They've been billing me for 2x CC subscriptions for months, and they can't figure out why. Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.
I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.
Also, I would like to point that Adobe does not provide support via email so I am not sure you were so far in contact with the real people from Adobe or were victim to some frauds. Be careful
No, they don't. I will admit that their English is infinitely better than my Indian, but then again, I never clainmed to be able to speak Indian, and didn't take a job somewhere that requires me to speak Indian.
The only thing you will EVER hear from them in CLEAR English, is the voicemail greeting telling you how much they value you as a customer (no, they don't), and how they will "surely be help you" (no, they won't). Utterly disguting.
your only options are phone, chat and twitter. make best of what's offered.
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
Kerry, sorry you are encountering problems contacting our support team. Make sure that you are choosing the option to sign in as an organization when logging into Adobe.com or accessing chat support through https://helpx.adobe.com/contact.html?rghtup=autoOpen
You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your recent support cases. I am showing support case ADB-26873840-Q2P0 is logged under your Individual account, which is not entitled to the Team membership that is provided by your organization.
The problem is, I think, that ALL support these days has been outsourced to cheap labor in Pakistan, where English is not their first language. They speak English with an almost incomprehensible accent, and everyone knows that. No one should have to spend 45 minutes on the phone constantly repeating, "What was that? I'm sorry, I couldn't understand what you said. Could you please repat that? Slowly and clearly." Only to have them repeat it exactly the same as the first time. The fact is, this is a well-known problem, and everyone knows it. But because the labor is cheap, it will never change. Excpet for those companies that actually care about their customers and proudly state that they have American-based customer support. With people who DO speak English natively. And not sound like a scammer from Pakistan.
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