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I keepn getting messages i have to pay

New Here ,
Aug 08, 2020 Aug 08, 2020

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Dear Adobe people,

At first i got a message my creditcard date was overtime so my payment couldn't go on.

I changed everything number and date to my new card and got a message everything is payed, but now i keep getting messages i still have to pay, can someone check this out please.

My last billingnumber is REMOVED

 

Kind regards,

Eric

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 08, 2020 Aug 08, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Adobe Community Professional ,
Aug 08, 2020 Aug 08, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 08, 2020 Aug 08, 2020

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Hello John,

Thank you for your help, everything is fixed now.

Kind regrads and stay safe!!!!

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