I'm being billed but I have no billable plans

New Here ,
Jul 11, 2021 Jul 11, 2021

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Hello,

This is what I see and yet I'm being charged £24.96 every month without the option to cancel.

Can someone get in touch and refund me, please?

Juri5F8B_0-1625995197605.png

Thanks!

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Account management , Billing

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Hello @Juri London,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Do you have another email account under which this could have been ordered?

If not and you're certain you or a family member did NOT order anything from Adobe.com, please contact your bank immediately.  Your card might have been compromised without your knowledge.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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