I'm from Ireland and I'm on the student plan for the creative suite which should be 19.66 euro a month. I suspected I was being charged twice, I have had my subscription since November 2020, I gave the double charge the benefit of the doubt because I would always see one in "Processing" and the other in "Processed" on my online banking. But today I discovered I have no money left because I have been charged twice for it and putting 2 and 2 together I probably have been this entire time.
What is even more enraging about this is that not only am I being charged twice, but there is NO WAY for me to contact customer support. I can't find an email. And any time I click on the contact us to speak to someone I get redirected to this page:
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730