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I'm still being charged after cancelling!

New Here ,
Feb 10, 2021 Feb 10, 2021

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I canceled my Adobe Acro Pro subscription months ago and am still being charged. I had a customer support case that was closed after they told me any charges on my accounts were cancelled ( I gave them my ONLY two emails) and confirmed there were no more active subscriptions on either email. I'm looking to be refunded for the months i was charged.

 

CASE #: ADB-14832530-W3T4

 

Thank you,

 

Alex Lovtsov

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Billing

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correct answers 1 Correct answer

Adobe Community Professional , Feb 10, 2021 Feb 10, 2021
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dot...

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Feb 10, 2021 Feb 10, 2021

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I'm looking to speak to a representative over the phone because the "Adobe Support" is not helpful at all and keeps redirecting me to FAQ. 

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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I provided 2 links

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New Here ,
Feb 10, 2021 Feb 10, 2021

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I got it sorted,

 

Thanks a lot!

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