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I'm still receving Mail "Update your Adobe payment information to avoid subscription cancellation"

New Here ,
Oct 05, 2022 Oct 05, 2022

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I have updated the credit card details but still I'm receving below email, what can I do?  I have updated serveral time but still getting, I have no idea about that can someone give me a solution for this? 

Do you have adobe contact support email? 

navoda81599424_0-1665038165487.png

 

Thank you. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Oct 06, 2022 Oct 06, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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no, there's not support via email.  if you receive email from anyone purporting to represent adobe, it's probably a scame.

 

use the links in @Peru Bob's message

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