• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I'm still receving Mail "Update your Adobe payment information to avoid subscription cancellation"

New Here ,
Oct 05, 2022 Oct 05, 2022

Copy link to clipboard

Copied

I have updated the credit card details but still I'm receving below email, what can I do?  I have updated serveral time but still getting, I have no idea about that can someone give me a solution for this? 

Do you have adobe contact support email? 

navoda81599424_0-1665038165487.png

 

Thank you. 

TOPICS
Account management , Billing

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 06, 2022 Oct 06, 2022

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate
Community Expert ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

LATEST

no, there's not support via email.  if you receive email from anyone purporting to represent adobe, it's probably a scame.

 

use the links in @Peru Bob's message

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines