I'm trying to download the plan, but they keep saying the password is wrong, what should I do?

New Here ,
Jul 15, 2021 Jul 15, 2021

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I'm trying to download the plan, but they keep saying the password is wrong, what should I do?

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correct answers 1 Correct answer

Community Expert , Jul 15, 2021 Jul 15, 2021

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Community Expert ,
Jul 15, 2021 Jul 15, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

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Community Expert ,
Jul 15, 2021 Jul 15, 2021

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Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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