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Apparently ive been being charged for 14 months straight for a total of 294$. I swear I thought I canceled this a year ago. I don't even use premier pro. The last time I used it was for a school project last year. I only noticed today because I went to download Illustrator on a different computer and I saw that I had another plan that was active. Anyway I can get a refund or a partial refund?
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Visit the Adobe Account and membership help page here.
Scroll down to "Contact Us" and click "Start now" to start a chat with the Adobe Virtual Assistant. Enter something like, "I have a billing issue" to get to real person.
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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...