I need access to invoices older than 3 years

[giselehuman]

Hey Adobe community, I need access to invoices older than 3 years. I have invoices up until July 2022 but I need invoices from 2021 - 2022. Anyone got any idea how I can recieve these? 

[Kanikas]

Hi iselehuman,

Unfortunately, we cannot get invoices more than 3 years old. 

Let us know if you need help with anything else. 

Thanks 
^KS

[giselehuman]

Hey, 

well at the bottom of billing history, it says "Invoice history can only be accessed for the previous 3 years via Account. Please contact Customer Support if you wish to access invoice history prior to this time period." - so I am trying to figure out who to contact to get those invoices, which can apparently be accessed. 

[Kanikas]

Hi there, 

You can try and get in touch with our support, here:

^KS

[giselehuman]

Thank you for your help, I have got in touch with this ai bot but they aren't able to help me as they're giving me the same abswer on a loop. I need to email Adobe, or phone. Any tips on how to find their contact details for account related queries that isn't an ai chat bot? 

[kglad]

you can bypass the bot and contact a human.

[Shivangi_Gupta]

Please share your issue and ask for an agent.

^Shivangi