Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I need Help [canceling a plan - edited by Mod]

New Here ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Hello, cancel a free 60-day plan and I can't buy a new plan until the plan ends !!! help plissss

TOPICS
Account management, Billing

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 20, 2020 Mar 20, 2020

Copy link to clipboard

Copied

LATEST

What Free plan from Adobe are you talking about? I do not know of any plan that you get 60 days for FREE even with signing up for a Full Years subscription. And in the case of some offers that supposedly give you X amount of time at no cost those are all contingent on signing up for a Full Year subscription.

 

Also as above if you want to cancel an Adobe subscription plan, whatever plan that might be, you need to do that either through the main Adobe website, Manage Your Account, or by contacting Adobe directly through the Chat system.

It CAN NOT be done through this Support forum system.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines