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26

I NEED HELP... i messed up when i was downloading creative cloud and now i cant access any apps

Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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for context I downloaded adobe creative cloud with a personal email, and then i went in and bought the 37$ student plan that is supposed to let you access apps like photoshop and premier pro. When i go into the creative cloud app, i can see my login but it still asks me to pay more and buy apps that should be free on my plan. when i go to the website and go to plans>invoivces and order then it says that I have an order of 37$. My bank account shows that I was charged 37$ too. 

This was all wierd but then I went into the admin consle and apparently im an admin?? and a user? maybe it thought I was the school?? in the admin consle it shows that I have bought the plan but it still dosen't let me download anything, it just tries to get me to pay more. 

When I go to products in the admin consle it shows that I have the creative cloud all apps package, but then under quanity it says i have 0 out of 1 lisence. 

It shows the name of my uni at the top of the admin consle, so I know it must recognise the student discount or something, but I can't actually download anything. 

 

if anyone could help me that'd be great, I have no idea what to do 

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correct answers 1 Correct answer

Community Beginner , Jan 16, 2024 Jan 16, 2024

btw, if this happens to anyone else, go to the email and then pick whatever you named your buisness account. then it should let you access the stuff you bought.

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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I FIGURED IT OUT - i accidentally bought a buisness plan so i guess it does think im my university. ignore this post sorry idk how to remove it.

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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It is best to leave this thread here so if another person has the same issue, they will find the solution.

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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btw, if this happens to anyone else, go to the email and then pick whatever you named your buisness account. then it should let you access the stuff you bought.

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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@Ashley34832687u1cf 

 

are you being charged for two plans/subscriptions?

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download&install">

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