I NEED HELP... i messed up when i was downloading creative cloud and now i cant access any apps

[Ashley34832687u1cf]

for context I downloaded adobe creative cloud with a personal email, and then i went in and bought the 37$ student plan that is supposed to let you access apps like photoshop and premier pro. When i go into the creative cloud app, i can see my login but it still asks me to pay more and buy apps that should be free on my plan. when i go to the website and go to plans>invoivces and order then it says that I have an order of 37$. My bank account shows that I was charged 37$ too. 

This was all wierd but then I went into the admin consle and apparently im an admin?? and a user? maybe it thought I was the school?? in the admin consle it shows that I have bought the plan but it still dosen't let me download anything, it just tries to get me to pay more. 

When I go to products in the admin consle it shows that I have the creative cloud all apps package, but then under quanity it says i have 0 out of 1 lisence. 

It shows the name of my uni at the top of the admin consle, so I know it must recognise the student discount or something, but I can't actually download anything. 

if anyone could help me that'd be great, I have no idea what to do 

[Ashley34832687u1cf]

I FIGURED IT OUT - i accidentally bought a buisness plan so i guess it does think im my university. ignore this post sorry idk how to remove it.

[Peru Bob]

It is best to leave this thread here so if another person has the same issue, they will find the solution.

[Ashley34832687u1cf · Accepted solution]

btw, if this happens to anyone else, go to the email and then pick whatever you named your buisness account. then it should let you access the stuff you bought.

[kglad]

@Ashley34832687u1cf 

are you being charged for two plans/subscriptions?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download&install">