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I need help!

New Here ,
Nov 10, 2022 Nov 10, 2022

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I never subscribed to Adobe Aftereffects, I checked all my emails and phone numbers and there's no Adobe subscriptions. Not sure if someone is using my debit card but I need assistance please, it's been taking my money for months.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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1st

Contact your card company fraud number

 

2nd

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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LATEST

Check your statements for any other charges you didn't make.  If you're certain you or a family member never subscribed to an Adobe service under another email and think your card has been compromised, contact your bank immediately!  Adobe can't help you. 

 

Your bank will ask you to sign some legal papers before cancelling the card to further purchases and launching a fraud investigation with law enforcement.  

 

Don't delay.  The longer you wait, the less likely it is you'll be able to recover your money.

 

Good luck!

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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