I need to access to my older account

New Here ,
Jan 08, 2022 Jan 08, 2022

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Hi good day. I am communicating because I have an account with the email address [removed by moderator] and it no longer exists and cannot be re-created in yahoo because the old URL does not exist. When trying to enter with that email and its corresponding password, Adobe asks me to update the password and for this it asks me to put on the screen a verification code that it was sent to [email removed by moderator].  I want it to send me the verification code to another email or Adobe to delete the account [email removed by moderator].

 

I have tried everything possible looking within the Adobe website for a way to do something similar and the only channel that I understand could bring me closer to a definitive solution is this.


Due to this experience I strongly suggest that Adobe have a support email, which would be appreciated.
From now, thank you for your attention.

 

[Edited by moderator.]


Greetings.

 

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correct answers 1 Correct answer

Adobe Community Professional , Jan 08, 2022 Jan 08, 2022

Adobe does not do business by email.  It's not secure.  Use the secure online chat channel. Or call by phone during normal business hours. 

 

Log-in to your account.

https://account.adobe.com/security/

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take

...

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Adobe Community Professional ,
Jan 08, 2022 Jan 08, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 08, 2022 Jan 08, 2022

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Adobe does not do business by email.  It's not secure.  Use the secure online chat channel. Or call by phone during normal business hours. 

 

Log-in to your account.

https://account.adobe.com/security/

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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