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I need to cancel a charge that got charged twice and I wasn’t even trying to

New Here ,
May 06, 2021 May 06, 2021

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I accidentally guess installed a different thing and it changed my profile to something new and then charged me twice all I was doing clicking on it to see what it was. 

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New Here ,
May 06, 2021 May 06, 2021

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Can I please change I didn't mean to change it

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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