I need to cancel my account.

[anthony_3420]

I need to cancel my accounts as soon as possible before my tiral expires, but the system will not let me. The cancellation area says "You’ll be able to manage this plan shortly."

Please help! I dont want to be charged for these services! 

[AnandSri]

Hello Anthony!

I hope you are doing well, and we are sorry for the trouble you had.

Please see this article for the steps which guide you about cancelling the trial subscription: https://adobe.ly/3SbihuA

If you need immediate assistance, please get in touch with the support team using this URL, and they can assist you further. I will also loop in our community expert team, and they can also guide you further.

Thanks,

Anand Sri.

[anthony_3420]

Hi Anand, 

I have attempted to follow the cancellation tutorial, however it does not allow me to cancel. There is a note which says ""You’ll be able to manage this plan shortly.".  That notice has been there since day 1. I need to cancel this account as soon as possible. I no longer need these services. Please see the image below to see what Im talking about.

[kglad]

that problem is on adobe's side.  the best you can do is to retry every 24hrs or so.

[Jeffrey_A_Wright]

Anthony, sorry for any confusion, but we need a valid method of payment on file before you can manage either memberships. Please see https://adobe.ly/4lOyIuB for information on how to correct your account.

Once a valid method of payment has been added, you can then use the steps in https://adobe.ly/4lLJx0s. You will want to update the method of payment and complete the cancellation process soon, Anthony, if you want to avoid any fees. For more information, see https://adobe.ly/4lLJx0s. ^JW

[anthony_3420]

There is no way for me to update my payment method. The feature to do so simply says "You'll be able to manage this plan shortly" and has been that way since the day I created this account trial. At this point Im feeling like im being held hostage till payment is due... Can someone please just cancel this for me so I can avoid being charged? 

[kglad]

again, await the completion of adobe's maintenance.

[Shivangi_Gupta]

Hi @anthony_3420,

We are sorry for the experience. Would you mind starting a private chat session with our support team here: https://adobe.ly/4jvi01G

They'll help you with the process. 

^Shivangi