I need to cancel my subscription but do not have access to my email

[hannahraiffeisen]

I just purchased a creative cloud subscription and was excited to start using it but i accidentally used an email address i cannot access. How do i cancel my subscription without having access to my emails???

[Ned Murphy · Accepted solution]

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...