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I need to cancel my subscription, but I can't, the option is not available neither is the chat.

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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What is wrong. I need to chat with someone. The "real support from real people" returns me to Adobe "Customer Care". Where is the chat. I am fuming right now.

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Account management, Creative Cloud

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correct answers 1 Correct answer

Community Beginner , Nov 06, 2019 Nov 06, 2019
At last I found it. Under the administration panel, there is a "Helpful resources" column, with access to a chat. I'm in contact with support now. Thats what I needed.

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Everything is just one big loop, leading back to the same page. I need to chat with someone directly.

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LEGEND ,
Nov 06, 2019 Nov 06, 2019

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If you log into the amin Adobe website and select Manage Your Account there is No loop. You then select Manage Plan and you will find a Cancel button.

 

2019-11-06 05_50_34-Adobe Account.png

 

If you are looking to TALK to someone I ask WHY?

If you want to Cancel then Cancel. It's not that hard.

A Simple Google search would of given you instruction on how and where to do that.

 

https://www.google.com/search?q=cancel+Adobe+Creative+Cloud+subscription&oq=cancel+Adobe+Creative+Cl...

 

Sorry to be rude or abrupt but there as been several posts recently about people saying they want to cancel THEN Accepting a Deal of a couple of free months of subscription time and then finding out these free months extend their subscription period for another year.

If you want to Cancel then Cancel as shown above. No need to Talk to someone about it.

 

 

 

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I have paid for years! I need to cancel, but I can't get to manage my subscription. The button does not exist! I need the chat!

 

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LEGEND ,
Nov 06, 2019 Nov 06, 2019

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Are you Signing In to the Main Adobe website? https://Adobe.com ?

And you don't see this.

 

2019-11-06 06_29_05-Adobe_ Creative, marketing and document management solutions.png

 

 

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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The button is gone, and I can also not update my payment options. I need to chat with someone!

 

Unavngivet.png

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LEGEND ,
Nov 06, 2019 Nov 06, 2019

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Try a different browser.

Try allowing cookies.

Try lowering your browser security options.

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I have tried all of it, and it is more difficult than that. I need to chat with a support person. I have been able to chat with support before, why is that not an option?!

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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At last I found it. Under the administration panel, there is a "Helpful resources" column, with access to a chat. I'm in contact with support now. Thats what I needed.

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LEGEND ,
Nov 06, 2019 Nov 06, 2019

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It this some type of TEAM, Corp, subscription. I don't know of any Administration panel on the Adobe website.

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