I need to cancel my subscription

[Sara Ann_4552]

I am paying the yearly plan billed monthly but I started to work with a company that offers the Acrobat Reader for free within the company and I no longer need it anymore. What should I do? It is unfair for me to pay 100 euros for nothing.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Jeffrey_A_Wright]

Sara Ann, thanks for posting your question about your Acrobat subscription to this public discussion forum. I see that you successfully completed the cancellation process. Please see https://adobe.ly/4l175hz for more details on any fees or refunds. ^JW

[Peru Bob]

 I started to work with a company that offers the Acrobat Reader for free within the company

By @Sara Ann_4552

Just as an aside:

Adobe Reader is free for everybody.