I need to cancel my subscripton, but the cancellation fee is ludicrous.

New Here ,
Jan 04, 2022 Jan 04, 2022

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To cancel my subsription will cost me 814 South African rands. 

This is ludicrous. I am a teacher and since teachers did not get any increases for the past two years because of the pandemic I realised that I can not afford adobe anymore and now it will basically cost me a year's subscription to cancel. This makes me extremely negative towards Adobe. 

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

 

 

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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I'm afraid there's not much we can do for you. We're users like you, not Adobe employees, and you need to talk to an employee in customer service about this. It is possible that if you explain your situation to the CSR that they will waive part or all of the cancellation fee. They were waiving fees like that at the start of the pandemic if the pandemic was the reason you were in financial difficulty, but I don't know if the practice has continued and it was always at their discretion.

 

Contact customer support, explain your situation, and hope. I'll hope too.

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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quote

This makes me extremely negative towards Adobe. 


By @Michelle22496588wf35

===========

I'm sorry you feel that way.  I realize teachers are under great pressure right now.  But I can't help but wonder why your school's administration is not providing you with the Adobe tools you need?  Schools &  Universities can obtain Creative Cloud for Faculty & Students at a substantial discount.  Why aren't they doing it?  Have you asked them?

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jan 05, 2022 Jan 05, 2022

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The cancellation fee is half of the remaining year (you commit to a year at a time). The cancellation fee cannot be more than half the year. In the last month, there is no fee, but it is never cheaper to wait.

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