I moved to a different country recently and need to change my account details including my billing details. This is proving to be impossible.
I found a link that asks 'did you move to another country and need to change your details for billing?'
At last! the answer!
Oh- wait... not so fast. All it does is eventually lead you to a generic 'contact' page with ZERO contact information at all. No way to telephone, email or anything at all.
So now what?
Do I just wait until adobe contacts me about my bill not being paid and try then? Why is it not possible to go into my account and simply change what country I live in now?
It shouldn't bethiscomplicated.
I should have had this resolved in less than a minute on my own by going into my account and making a few edits--- but instead I am scouring the adobe website desperately trying to find some way to actually contact someone to straighten this out.
Why do you do this to your customers, adobe?
I pay your extortionate rates every month for the privelidge of occassionally using your software for one mundane function on rare times a few moments out of the year... can't I at least just update my account information like any other company permits me to do?
Based on past messages, you need to cancel your old account and create a new account in your current country
Adobe support should be able to help you do that
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730