I paid but have no subscription

[Anna5cc9]

I paid for a year to access Adobe on the 4th of july, but I don't have an account anymore, just an option for the free trial version. And in no way possible can I find the chat/telephonenumber.

So you get the money and then one is left to their own devices? Not very happy over here...

Please let me know how you are going to fix this.

[Manan Joshi · Accepted solution]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Test Screen Name]

One possibility is that, when you paid, you were logged on as a different person (who perhaps shares the computer). If so you may have given them a nice gift...

[Jan0D4C]

I am having the same problem, I am fully paid up until 2021 but I cannot gain access to covert from word to pdf and vice versa, the pop up keeps telling me that I have no subscription and when I click on the link to subcribe (just to see what it does) I am told I have a subscription already. Customer Services don't seem to get it when I explain. Any Adobe technical people got a solution? I am being robbed of my money!!

[ak356728129uwk]

i have already paid my subscription but plan not active 

[kglad]

@ak356728129uwk 

what problem are you seeing?  the cc desktop app showing trail buttons instead of install?  something else?

[Preethika38583034om1x]

same thing happened to me, i have paid already for an yearly subscription but I'm n ot able to use any of the apps

[kglad]

@Preethika38583034om1x 

same questions: what problem are you seeing?  the cc desktop app showing trail buttons instead of install?  something else?

[Talent Talk32628253t5ct]

I have been having the same problem and no one seems to understand my problem. They just keep suggesting I log out and back in. 

[kglad]

@Talent Talk32628253t5ct 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Kanikas]

Hi there, we're here to help you. The email ID that you are using within the community does not have any active subscription. Please make sure that you are sigining in with the correct ID.

Thanks

^KS

[Chris_Lyria1518]

Experiencing the same, I paid yesterday but I'm still being prompted to make payment!

I have payment receipts.

[kglad]

@Chris_Lyria1518 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[TaeShotit]

SO WE ALL HAVING THE SAME PROBLEM! I PAID WAS GOOD FOR A FEW DAYS THEN IT SAYS UPDATE PAYMENT BU TOOK MONEY OUT. NOW HERE I AM AGAIN PAYING TWICE IN ONE MONTH. AND ITS DOING IT AGAIN, SAYING ITS NOT ACTIVATED

[kglad]

@TaeShotit 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Emmanuel_Kinyua7020]

• I paid you never activated my package 

[kglad]

@Emmanuel_Kinyua7020 

do you have a question?