I paid for another month but it says my plan has expired

New Here ,
Dec 01, 2021 Dec 01, 2021

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It's been months since I paid for photoshop (might have just been the trial not sure). I just paid but when I installed and loaded photoshop its says my plan expired. The money is definitely off my card though. I checked. Any help is appreciated. Do I need to restart my computer or something?

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correct answers 2 Correct answers

Community Expert , Dec 01, 2021 Dec 01, 2021

Verify your order is what you think it is by logging into your online account.

https://account.adobe.com/plans

 

It could be you're just not logged-in to CC desktop app with the correct ID and Password.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9

...

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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Verify your order is what you think it is by logging into your online account.

https://account.adobe.com/plans

 

It could be you're just not logged-in to CC desktop app with the correct ID and Password.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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