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I paid for the student package, but it does not appear in my account

New Here ,
Feb 21, 2023 Feb 21, 2023

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I recently bought the app package as a student, and the amount has already been debited but I still can't use the apps
and the purchased package doesn't appear in my account
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Account management

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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if your plan is managed by your school, contact the plan admin.  otherwise, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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