Hi. Here to ask about an issue about my Adobe Subscription. As the title says, I've paid for my Subscription, I've seen the transaction of my payment on my Mobile Bank App, it says that my next time to pay is October 4th, I've used Photoshop after I paid for it...
Now it's telling me I haven't paid and that I need to pay £24 again? It locked me out of Photoshop, and show me the Bill issue on top... what happened?
Please, if anyone can suggest some advice for me, it would help.
Try the steps mentioned in the link shared by @davescm if it still does not work then do contact support as only then can assist with an account issue. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan