I pay for Adobe monthly but since a recent update I am in trial version

[defaultnpidoslfjm6y]

My manager who would deal with Adobe is away and I do not understand why I no longer have unlimited use of Adobe. I pay monthly for it. Am I missing something? Can someone explain?

Thanks!

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Nancy OShea]

Hi @defaultnpidoslfjm6y,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Teams / Enterprise users should please contact your IT dept for assistance.

[m f fd90097759 · Accepted solution]

Thanks. All I had to do was log out and log in again. Sorted.