I PAY, I GET NO FUNCTIONS AND ACCOUNT SAYS I HAVE NO PLAN-HELP

[jasmine_6593]

Hi Jasmine Flanagan,

You placed a $28.99 AUD order with ADOBE SYSTEMS PTY LTD (paypaladmin@adobe.com)

View or Manage Transaction

You won't be charged until ADOBE SYSTEMS PTY LTD processes your order. To see the full transaction details, log in to your PayPal account. Please remember, it may take a few moments for this transaction to appear. Thanks for using PayPal.

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Transaction ID O-37326542YF245362R	Transaction date 11 March 2024 11:35:24 PM AEDT
Seller ADOBE SYSTEMS PTY LTD paypaladmin@adobe.com	Instructions to seller You haven't entered any instructions.

Description Unit price Qty Amount

APCC,ALL,MLP,DRI01,MAU,001,N/A(MONTHLY) Item No 30000058

$26.35 AUD

1

$26.35 AUD

Subtotal	$26.35 AUD
Tax	$2.64 AUD
Total	$28.99 AUD
Sent to paypaladmin@adobe.com
Sent from cagmech@gmail.com

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

[John T Smith]

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

if you paid for a subscription and are still seeing trial buttons instead of install buttons in your cc desktop app:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location