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I payed for Ilustrator and after instaling adobe wants me to pay for it again

New Here ,
Jun 24, 2025 Jun 24, 2025

Please help

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Community Expert ,
Jun 24, 2025 Jun 24, 2025
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Adobe Employee ,
Jun 24, 2025 Jun 24, 2025

Hi ricardo_5119,

 

We are here to help you. By the details shared above, we assume that you are getting a trial error message. Please ensure that you are signed in with the correct Adobe ID. If that still does not help, follow the steps shared above for help. 

 

Feel free to update the thread for any other issues. 

 

Thanks 
^KS

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Community Expert ,
Jun 24, 2025 Jun 24, 2025
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use @Monika Gause 's link first.  only if it fails and IF your account shows an active subscription should you proceed to these steps - 

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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