• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I purchased my CS6 key from adobe... this week it decided the # is invalid

New Here ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

Just this week my installation of CS6 decided my serial# is invalid.   
I purchased 5.5 and upgraded to cs6 both directly through adobe.
Registered, and showing in my adobe account

 

My cs6 has decided the key is invalid-  on the same PC it has been on since purchase...
is there any responsible fix to be had?  

Views

79

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

Hi @Mark_inNJ 


We cannot assist with this issue on this forum. You will need to contact Adobe Customer Care directly. Do not respond to PMs, as they are likely to be scammers.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a while):
https://helpx.adobe.com/contact/phone.html 

 

Please report back.


~ Jane
Forum volunteer

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

Moved to Account, Payment, & Plan forum, from the Photoshop forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

serial numbers can be black-listed for several reasons.  one is when an initially valid serial number is found to be publicly available. ie, your number's provenance is no guarantee it is valid.

 

you can try contacting adobe support to see if they'll check.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2022 Oct 26, 2022

Copy link to clipboard

Copied

when it's just a string of 24 digits not in any way tied into a checksum such as an email address, it seems people would randomly test numbers until one works, no?

Thank you for the links.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 26, 2022 Oct 26, 2022

Copy link to clipboard

Copied

lol, 10••24 is a large number.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 27, 2022 Oct 27, 2022

Copy link to clipboard

Copied

LATEST

What is the exact error message or code you're seeing? 

 

Have you run the Adobe cleaner tool and reinstalled CS6.  A corrupted hosts file could be preventing activation.  Doing a clean reinstall might help.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines